Client Services
Everything needed to help you join our family of satisfied Port Eliot clients, including ordering and shipping information, product questions, and product-related issues.
How do I sign up for a trade account?
Please request a trade account by clicking here. Once approved, you will be able to login and view pricing, availability, and place orders.
How to place an order?
Orders may be placed on the Port Eliot Website, through a Port Eliot Sales Representative, or by emailing a Purchase Order to the email address: [email protected]. No verbal orders will be accepted.
Shipping/Backorder Process
All orders will be shipped “as ready” unless client specifies in writing to “ship complete”. All backorders will be kept on file and shipped as soon as possible unless cancellation is received in writing and confirmed by Port Eliot prior to estimated ship date.
How do I pay? Is a deposit necessary?
Payment must be made in full before the product ships from our North Carolina warehouse. Port Eliot accepts credit card, check, and ach payments.
How do I check the status of my order?
Orders will be tied to your online account through our Port Eliot website. In your customer portal, you may view the status of order(s) and access Bill of Lading(s) for your shipment(s).
What is your fulfillment policy?
Cancellations must be received in writing and confirmed by Port Eliot prior to estimated ship date. Once confirmed, if payment has been issued, Port Eliot will refund all monies paid by the client for the order. Port Eliot does not accept returns.
From where do your orders ship?
All product ships from High Point, North Carolina.
How is shipping handled?
Freight charges are established and billed directly to the client by the freight carrier. Generally, freight charges are based on weight, distance, and service level. Client provides their preferred freight carrier at time of order.
Can I pick up my order from your warehouse?
Yes, we allow customer pickup from our High Point, North Carolina warehouse.
How can I order a finish sample?
Port Eliot sells individual finish panel chips for $12 or full finish panel sets for $198. Please click here to order. The finish samples are a very close representation of each finish.
Product Characteristics & Care
Each Port Eliot piece is individually handcrafted and hand-finished using natural materials and time-honored techniques. Variations in wood grain, color, texture, sheen, distressing, joinery, and other hand-applied details are inherent to this process and contribute to the individual character of each piece. Natural materials absorb stains and finishes differently; therefore, no two pieces - or production runs - will be exactly alike.
Product photography, digital screens, and showroom and finish samples are intended as representative guides only. Lighting, surrounding colors, material availability, and the natural aging of finishes may also affect appearance. Minor variations in color, finish, texture, dimensions, and construction are normal and not considered manufacturing defects.
Does this product come in any finish or color?
Our products are not customizable and are provided in the finish(es) shown.
Do you offer COM?
We do not offer COM. Product comes in fabric and cushion as shown.
How can I find out information about new products?
To stay informed, please sign up for our email blasts. You may remove or manage your preferences at any time.
What if my product arrives with issue?
Port Eliot crafts furniture with the highest standards while using the finest materials. We have close and long-term relationships with several of the world’s most respected cabinet makers. Our furniture is loaded from our High Point North Carolina warehouse in good condition. Port Eliot’s liability ceases at that time. It is required that all shipments be unpacked immediately (or within four working days) and inspected before giving the Transportation Company a clear receipt. If received shipment is damaged, immediately file a claim with the Transportation Company and carbon copy the following email address: [email protected]. Take photos of any damage to box and/or product. Please keep box in case of return. We will continue to provide our finest customer service.
